What does Emergency Roadside Service cover?
The services that make up road assistance programs vary from one car insurance provider to another. But there are commonly available services for covered vehicles.
Road Assistance Complimentary Benefits
Vehicle Assistance
- Towing – If the car can’t be driven due to mechanical breakdown, the insurance company will dispatch a tow truck to bring the vehicle to the nearest accredited repair shop.
- Vehicle removal using a crane and towing – This service helps retrieve a stuck vehicle due to falling down a slope or overturning and tow it to the nearest accredited mechanic.
- Battery jumpstart – When the car can’t start due to a dead battery, this type of assistance comes very helpful, enabling you to drive it to the nearest battery dealer to have your old unit replaced.
- Tire replacement – When a tire gets punctured, you can request to have a professional replace the flat tire with your spare tire. Even if you know how to change a tire on your own, avail of this convenient service if it’s included in your roadside assistance coverage.
- Fuel delivery – This service provides fuel up to a certain number of liters when you’re running low on it while driving, enough to get your vehicle to the nearest gas station for a refuel. The cost of fuel isn’t covered, so you’ll have to pay for it.
- Locksmith/Lockout service – If you’re locked out of your car or your key is lost or stolen, this roadside service can help you unlock your car door. The car insurance provider may fully or partially cover (or not) the service fee and travel cost of the locksmith.
Personal Assistance
- Hotel accommodation and travel costs – The insurer pays for these expenses if the covered vehicle can’t be repaired within a certain number of hours.
- Relay of urgent messages
- Hospital admission assistance – In case of injury of the driver and/or passengers in the covered vehicle following an accident, the insurer may arrange for hospital admission of the injured people.
- Ambulance coordination – Upon request, the insurer may also arrange for an ambulance for the policyholder and/or other injured passengers involved in an accident. The ambulatory service cost isn’t covered.
- Accident coordination – You can request your insurer to coordinate with the PNP, MMDA, or any other concerned authorities to assist you after a car accident.
- Legal assistance referral – After an accident involving a covered vehicle, you may also request that the insurer refer you to a legal counsel who can help you in case of injury or death of a third-party or damage to third-party property.
- 24/7 customer service hotline – During a roadside emergency, you may contact the insurer for any assistance request and information about claims procedure and requirements, accredited repair shops, or nearby gas stations or hotels.
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What is Roadside Assistance in vehicle insurance?
Roadside assistance is a vehicle insurance add-on that provides professional services to policyholders when their vehicle breaks down or figures in an accident. If your insurance policy has this coverage, you just have to call your provider’s 24/7 ...
How do I contact the Roadside Assistance?
SGI Philippines General Insurance - (02) 8 822 3301 / (02) 5 318 8400 / (0917) 528 6180 Mapfre Insurance - (02) 8459 4727 Fortune General Insurance Corporation - (02) 8459 4793 Pacific Union Insurance Company - (02) 822 3301/ (0917) 5286180 Malayan ...