Vehicle Insurance Claims
What can I do if my claim got denied/rejected?
If the insurer rejects your vehicle insurance claim despite meeting the requirements and providing enough evidence, you can file a dispute with the insurer and request for a review. If your insurer still denied your claim after they reviewed your ...
My claim was denied/rejected. What is the reason?
Not all claims end up getting approved. A claim may get rejected if the type of vehicle damage is not covered by the policy. Failure to follow the terms and conditions of your vehicle insurance may also lead to a claim rejection. Here are the common ...
What is a Certificate of No Claim in Car Insurance?
In case of an accident involving a third party, you’ll need to secure a Certificate of No Claim from the third party’s insurance company prior to the processing of your car insurance claim. This document certifies that the third party has not made ...
In case of an accident, can the Insured advance payment to the Third Party and ask for reimbursement expense?
Except in case of emergency medical expenses, this procedure should be avoided as it may lead to problems if the Insurer finds out that the Insured is not legally liable or that the amount settled is excessive.
Are my passengers covered under the policy in the event of an accident?
If the policy has Auto Personal Accident (APA) cover, the insurer will pay for the expenses incurred by the passengers and the driver in case of an accident subject to the limits stated in the policy.
Who are considered as Third Party?
Third Party is any person other than the insured excluding any member of household or member of the family up to second degree of affinity or consanguinity or his employee in respect of death, bodily injury or damage to property arising out of and in ...
What is No Fault Indemnity under CTPL?
This is the maximum amount the insurance company is required to pay a third party injured or killed in an accident involving the insured vehicle without the necessity of proving fault or negligence on the part of the insured. The limit under this ...
What if my vehicle causes damage to another person’s property? Do I have coverage for this?
The coverage for Third Party Liability-Property Damage (VTPL-PD) provides you with protection in case your vehicle damages other people’s properties. This coverage is standard to all comprehensive vehicle insurance policies.
While driving my car, I accidentally hit somebody. How will my vehicle insurance policy respond?
Expenses incurred by the third party due to death, disablement and medical are covered under Compulsory Third Party Liability (CTPL) and any excess in the CTPL benefits are covered under the Voluntary Third Party Liability -Bodily Injury (VTPL-BI).
Do you also cover damages due to Flood, Typhoon or other similar events?
Yes, only if you avail the add-on for Acts of Nature. Natural calamities are inevitable and could cause serious damage to your vehicle. For your added protection, you may opt to include coverage for Acts of Nature subject to payment of an additional ...
What is LOA (Letter of Authority)?
Once your claim is approved, the insurer will issue a Letter of Authority (LOA), which means you can have your vehicle fixed by the insurer’s accredited dealership. The car repair shop will only begin the repair upon the release of the LOA.
Does vehicle insurance cover vehicle accessories?
The accessories which are standard to your vehicle will be covered. However, other non-standard/factory accessories are not covered unless it was declared prior.
If the insured unit were carnapped or declared a total loss, could I insist on settlement based on the limit of liability under Section III-Loss and Damage?
In case of a total loss of the insured vehicle, the amount of settlement shall be based on the fair market value of the unit at the time of loss but not to exceed the limit of liability under the policy. If the fair market value at the time of loss ...
Can I insist on the manner of settlement of my claim?
No, the decision to either pay in cash the amount of loss or damage, repair or replace the scheduled vehicle is the option of the insurer. (Section III., paragraph no. 2 under Vehicle Insurance policy wording)
What is an insurance claim adjuster?
Insurance claim adjuster is an independent person or company hired by your insurer to investigate claim and determine how much (or if) your insurance company should pay you for damages/losses. The appointment of an adjuster is dependent on the facts ...
Can I use surplus parts to avoid paying depreciation?
Yes, surplus parts are not subject to depreciation. The insured shall inform the adjuster if he prefers to use surplus parts to avoid paying depreciation; however, this is only recommended for collision parts (e.g. fender, bumper, door), and not for ...
Can I get a refund on my deductible and/or depreciation?
If liability for the accident is attributable to an identified third party, the insurer’s legal unit shall, upon settlement of the own damage claim, initiate recovery action against the erring third party or third party insurer. The insured’s ...
What is a deductible?
A deductible is the amount you pay your insurer before your insurance plan’s benefits begin or according to the policy’s terms and conditions.
What is depreciation in vehicle insurance?
Depreciation in vehicle insurance often refers to the loss in value of insured vehicle over time due to factors such as age, wear and tear, and obsolescence. Vehicles, in general, are depreciating assets. For example, a new car will cost more than an ...
How much can I get from my vehicle insurance?
The coverage will depend on your vehicle’s fair market value or FMV. It also usually comes with a deductible or a sum of money you pay as a participation fee in the claim.
Who are the accredited repair shops of my insurance company?
This may vary depending on your chosen insurance provider. To get the list of your insurer’s accredited repair shops, you may contact our Customer Support Team between 9am – 6pm, Mondays to Sundays. or you may contact your insurer directly.
What are the claim documents I need to submit?
Disclaimer: The insurer reserves the right to ask for additional requirements, if necessary. Notify Kwik.insure immediately OWN DAMAGE/THEFT OF VEHICLE PARTS Police Report and/or Notarized Driver’s Affidavit/signed MARF (Motor Accident Report ...
What should I do in case of a loss / accident or incident that may possibly result to a claim?
Report the accident and notify either Kwik.Insure or the insurer directly. Make sure to take photographs of the accident and any damaged parts. Secure the vehicle to prevent further loss/ damage. To avoid obstructing traffic, vehicles may be moved to ...
Popular Articles
What are the benefits of Kwik.insure’s Affiliate Program?
The Kwik.insure Affiliate Program helps Filipino individuals through monetizing their traffic and referrals. With hundreds of insurance products and services available in Kwik.insure, affiliates can direct their audience to their recommendations and ...
Who is Kwik.insure?
At Kwik.insure, our purpose is simple: to get more people adequately insured. We are an online insurance marketplace that promises easy and reliable insurance. Our first goal is to bridge the insurance gap in the Philippines by partnering with the ...
How can I contact Kwik.insure?
You may contact us at the following: Live Chat Support (Website) Social Media Chat (FB Messenger) Email at support@kwik.insure You may also call us at (02) 8626 3289 You may also follow us on: Facebook LinkedIn Twitter Instagram
What is Roadside Assistance in vehicle insurance?
Roadside assistance is a vehicle insurance add-on that provides professional services to policyholders when their vehicle breaks down or figures in an accident. If your insurance policy has this coverage, you just have to call your provider’s 24/7 ...
How can I pay?
We accept credit card, debit card, online payment with our partner banks, and over the counter payment options. See below for a complete list of payment options and partners. Visa / Mastercard (BDO, Maybank, BPI-Gpap, Unionbank, Paymaya) ...